90 nights · Free returns · 2-year warranty

The No-Lose Promise

Try it at home. Changed your mind? Sending it back is free, simple and fast.

Couple in their sixties sharing tea on the sofa, each wearing a Knee Wrap
Couple in their sixties sharing tea on the sofa, each wearing a Knee Wrap
  • 90 nightsTry it at home. Used is fine.
  • Free returnsWe email you a prepaid label.
  • Fast refundsThe moment it's scanned.
  • 2-year warrantyThe replacement ships first.

Returns in 3 steps

  1. Tell usUse our contact form or reply to your order email.
  2. Drop it offYour free label arrives by email within 1 business day. Any box works.
  3. Get your refundWe refund you the moment the carrier scans it.

Start a return

Good to know

  • Your 90 nights start the day it arrives.
  • Any reason is fine. No forms, no fees, no phone calls.
  • Both Knees Kit: return one wrap, keep the rest, and we refund $80.

The 2-year warranty

If it stops working in normal use, we ship a new one first. Your order number is your warranty.

On top of the 90 nights

A promise for each product

Questions

Full refund policy
Can I return it after using it?

Yes. Used is fine. We'd rather you try it properly.

Who pays for return shipping?

We do. We email you a prepaid label.

Returning a gift?

Either of you can start it. The refund goes to the buyer, and we never mention the price.

When will I see my refund?

We refund the moment the carrier scans your return. Most banks show it within 3 to 5 business days.

Full refund policy