Terms of service

Last updated: October 13, 2026

These Terms of Service explain the rules for using the Stillwell website and buying from our store. Please read them carefully. They are written to be clear, but they are a legal agreement between you and us.

The short version

This summary highlights some of the most important points. It is here to help you, but the full Terms below are what apply.

  • Who we are: Stillwell is operated by UNITIENDA LLC, based in Boca Raton, Florida.
  • Who can order: you must be at least 18 years old to place an order.
  • Using our products: our products are personal wellness products for comfort, relaxation and the temporary relief of everyday aches and stiffness. Please read the safety guidance in Section 4 and the instructions that come with your product before use.
  • Prices: all prices are shown and charged in U.S. dollars, wherever you live. You pay once. We never charge you on a recurring basis.
  • Trial and warranty: every order includes a 90-night home trial and a 2-year warranty, wherever you live, explained in our Refund Policy.
  • Shipping: we ship to the United States and to most countries around the world. Costs, delivery estimates and import fees are in our Shipping Policy. Outside the United States, any import taxes, duties or customs fees charged by your country are paid by the recipient.
  • If something goes wrong: write to us first. Florida law applies to these Terms, and you keep any mandatory consumer rights you have where you live.

1. Overview

Welcome to Stillwell. This website and online store are operated by UNITIENDA LLC, which does business under the brand name Stillwell. Throughout these Terms, "Stillwell", "we", "us" and "our" refer to UNITIENDA LLC. We offer this website, including all information, content, features, tools, products and services available on or through it (together, the "Services"), to you, the customer, on the condition that you accept these Terms of Service together with the policies referenced in them (these "Terms of Service" or "Terms").

By visiting our site, creating an account, placing an order or otherwise using the Services, you agree to be bound by these Terms and you confirm that you have read our Privacy Policy. These Terms apply to everyone who uses the Services, including visitors, customers and anyone who submits content such as reviews. If you do not agree to these Terms, please do not use the Services.

The following are part of these Terms and are incorporated by reference:

These Terms contain important information about your legal rights, including the health and safety information in Section 4, the warranty disclaimer in Section 19, the limitation of liability in Section 20 and how disputes are handled in Section 26.

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to offer the Services to you.

2. Online store terms

Age requirement

You must be at least 18 years old, or the age of majority in your state or country of residence if that is higher, to use the Services and to place an order. By agreeing to these Terms, you confirm that you meet this requirement and that you have the legal capacity to enter into a binding agreement. If you allow a minor in your care to use one of our products, you are responsible for making sure it is appropriate for them and that it is used safely, as described in Section 4.

Your information

When you use the Services, you may be asked for information such as your name, email address, shipping address, billing address and payment details. You agree that all information you provide is true, current and complete, and that you have the right to provide it.

Accounts

You may be able to create a customer account to view your orders and save your details. You are responsible for keeping access to your account secure, including the email inbox you use to sign in, and for all activity under your account. Please let us know right away if you believe someone has used your account without your permission. You may not transfer, sell, assign or share your account with anyone else.

Where we sell

We sell and ship to customers in the United States and in most countries around the world. The countries we currently ship to are shown at checkout, and our Shipping Policy explains where we deliver. We may add or stop shipping to any country or region at any time. This does not affect orders we have already accepted.

If you order from outside the United States, you are responsible for making sure that our products may be lawfully imported into and used in your country, and for any import taxes, duties, customs fees or related carrier charges imposed by your country, as described in our Shipping Policy.

Lawful use

You may not use our products or the Services for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction when you use the Services. A breach of any of these Terms may result in the immediate termination of your access to the Services.

3. General conditions

We reserve the right to refuse service to anyone, for any lawful reason, at any time.

You understand that your content (not including payment card information) may be transferred unencrypted and may involve transmission over various networks and changes needed to conform to the technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks and is processed by our payment providers. We do not receive or store your full card number.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without our express written permission.

Electronic communications

When you visit our site, place an order or write to us, you are communicating with us electronically. You agree that we may communicate with you by email, by posting notices on our site or through your account, and that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that they be in writing. Order, shipping, return and warranty emails are service messages. If you choose to receive marketing emails, you can unsubscribe at any time using the link in any message.

4. Health and safety

Please read this section before using any Stillwell product. It applies together with the instructions included with your product and the guidance on our Safety page. Where your product's instructions are more specific than this section, follow the instructions.

Wellness products for everyday comfort

  • Stillwell products are personal wellness products designed for comfort, relaxation and the temporary relief of everyday muscle and joint aches and stiffness.
  • They are not sold as medical devices, and they are not intended to diagnose, treat, cure or prevent any disease or medical condition.
  • Information on our website, on our packaging, in our emails and in the content included with our products (such as plans, guides, move cards, videos and audio sessions) is general information. It is not medical advice, it does not replace advice from a doctor, physical therapist or other qualified healthcare professional, and it does not create a patient-provider relationship.
  • Never disregard professional medical advice, or delay seeking it, because of something you read or heard from us.
  • Reviews and testimonials reflect the personal experiences of the people who wrote them. Every body is different, and your experience may differ.

Talk to a healthcare professional before use if

  • You are pregnant or think you may be pregnant. Do not use heat, pressure or electrical pulses on the abdomen or lower back during pregnancy.
  • You have a pacemaker, implanted defibrillator or any other implanted electronic or metal device. This is especially important for the gentle electrical pulse (EMS) mode of The Neck Rest, which must never be used by people with these devices.
  • You have diabetes, neuropathy or any other condition that reduces your ability to feel heat, pressure or pain, or the skin in the area has low sensitivity or is thin or fragile.
  • You have poor circulation or a vascular condition, or you take blood-thinning medication. Never use our products on an area with a known or suspected blood clot.
  • The skin in the area has a wound, cut, burn, rash, infection or swelling, or is otherwise broken, irritated or healing. Do not use our products over these areas.
  • You have had recent surgery, including a joint replacement, or a recent injury in the area, and your surgeon or physical therapist has not yet cleared you.
  • You have epilepsy, a heart condition, a hernia, cancer, or any other medical condition you are being treated for or are unsure about. Never use our products over an area affected by cancer.
  • The person who will use the product is under 18. Our products are designed for adults, and anyone under 18 should use them only with a healthcare professional's approval and adult supervision.

Using our products safely

  • Read and follow the instructions included with your product before first use, and keep them for future reference. Use each product only for its intended purpose and on the areas of the body it was designed for.
  • Start on the lowest setting and increase gradually. Stop using the product right away if you feel pain, burning, numbness, tingling, dizziness or other discomfort, or if your skin becomes very red, blistered or irritated.
  • Never use a product while sleeping. Never use a product on, or leave it running on, anyone who is asleep, unconscious, or unable to feel heat or to remove the product without help.
  • Do not use our heated or massage devices while driving or operating machinery.
  • Keep electronic devices away from water and other liquids. Do not use them in the bath or shower, and never immerse them.
  • Charge rechargeable devices only with the cable supplied or a certified USB power adapter. Stop using a device and contact us if it or its battery is damaged, swollen, unusually hot or smells of burning. Do not open, puncture or try to repair a device or its battery yourself.
  • Do not use a product that is damaged or not working properly. Contact us instead: our warranty is there for exactly that.
  • Keep devices, cables, straps and small parts out of the reach of young children and pets.

Heat

Several of our products produce heat. Heat can cause burns, even at moderate temperatures, especially with long sessions or on skin with reduced sensation. Start on the lowest level, over clothing or a thin layer. Check your skin after the first 5 minutes and regularly after that. Keep each session to the length recommended in your product's instructions, and never use heat while sleeping. Avoid heating the same spot for long periods every day, as repeated use can mark the skin. Do not use heat on a fresh injury or on a joint that is suddenly hot, red or swollen.

The electrical pulse (EMS) mode

The Neck Rest includes an optional, gentle electrical muscle stimulation (EMS) pulse mode on its own button. Never use the pulse mode if you have a pacemaker, implanted defibrillator or any other implanted electronic or metal device, or if you have epilepsy or a heart condition. Use it only on the back of the neck, as described in the instructions, and never on the front of the neck, the head or the chest, or over broken skin. Start at the lowest level and turn it up slowly. Stop right away if you feel dizzy, lightheaded or uncomfortable.

Pressure and support products

The Back Belt uses air pressure. Tighten it first, then inflate it to a comfortable level, and wear it for the time recommended in the instructions. Never over-inflate it and never wear it to sleep. Ask your doctor first if you have a hernia or have had recent spine surgery.

Fit The Seat Support only while your vehicle is parked, and never adjust it while driving. Make sure it does not interfere with your seatbelt, airbags or seat controls, or with your ability to reach the pedals and see the road. After fitting it, adjust your seat position as described in the instructions.

Plans and movement guides

Some products include plans, follow-along videos, move cards or audio sessions. These are general wellness guidance, not a personalized treatment program. Move gently and within a comfortable range, stop any movement that causes sharp or increasing pain, and check with your doctor or physical therapist before you start if you have a medical condition, a recent injury or recent surgery.

When to get medical help

If you think you may be having a medical emergency, call 911 (or your local emergency number) right away. For example, call for emergency help if pain in your shoulder, arm, neck, jaw or back comes with chest pressure, shortness of breath, a cold sweat or nausea. See a doctor before using our products if your pain started after a fall or injury, keeps getting worse, comes with fever, redness or swelling, or comes with new numbness, tingling or weakness.

Safety notices

If we become aware of a safety issue that may affect a product you bought from us, we may contact you using the details from your order, even if you have unsubscribed from marketing emails.

Your responsibility

You are responsible for deciding, with your healthcare professional where appropriate, whether a product is suitable for you, and for using it according to its instructions and this section. To the fullest extent permitted by law, your use of our products is at your own risk, and we are not responsible for injury or damage that results from use that does not follow the product instructions, our safety guidance or these Terms. Nothing in this section limits any rights you have under applicable law that cannot be waived.

5. Accuracy, completeness and timeliness of information

We work hard to keep the information on our site accurate and up to date, but we are not responsible if information made available through the Services is not accurate, complete or current. The material on our site is provided for general information only, and it should not be relied on as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on our site is at your own risk.

Our site may contain certain historical information, which is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of our site at any time, but we have no obligation to update any information on it. You agree that it is your responsibility to monitor changes to our site.

6. Modifications to the Services and prices

Prices for our products are subject to change without notice. A price change never affects an order you have already placed.

We reserve the right to modify, suspend or discontinue the Services, or any part or content of them, including any product, at any time without notice. We will not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Services. This does not affect orders we have already accepted, or your 90-night home trial and 2-year warranty on products you have bought.

7. Products

Product descriptions

We make every effort to describe and display our products accurately, including their features, settings, materials, measurements and fit ranges. Colors and appearance may look slightly different on your screen depending on your device and its settings, and small variations between production batches can occur. Our products are made by specialist manufacturing partners, who may occasionally update components, packaging or minor design details. When that happens, the product you receive will have the same core features described on the product page at the time of your order.

If a product you receive is not as described, our 90-night home trial and 2-year warranty apply, as set out in our Refund Policy. Some products also come with additional promises, described on their product pages and in our Refund Policy.

Kits, bonuses and digital content

Some products are sold as kits that include accessories or bonus items, such as resistance bands, move cards, fit extenders or digital plans. The contents of each kit are those listed on the product page at the time of your order. If a bonus item is temporarily unavailable, we may substitute an item of equal or greater value, or send it separately as soon as it is available.

Digital content included with our products, such as follow-along videos, audio sessions and printable guides, is licensed to you for your personal, non-commercial use. It may be delivered by email or through a link to a page hosted by us or by a third-party provider. If you lose access, contact us and we will send it again.

Availability and limits

All products are subject to availability. We may discontinue any product at any time, and we may limit the quantities of any product we offer to any person, household, address or region, on a case-by-case basis. If an item you ordered becomes unavailable, we will let you know and either refund you in full for that item or, if you agree, send you a suitable alternative.

Our products are sold for personal and household use. By placing an order, you confirm that you are not buying products for commercial resale or re-export.

8. Orders, prices and billing

Prices and currency

All prices are shown and charged in U.S. dollars (USD), wherever you live. The price you pay is the price shown when you place your order, as set out in your order confirmation email. If your payment method uses a different currency, your bank or card issuer converts the amount and may charge a currency conversion or foreign transaction fee, which is set by them, not by us. Refunds are also issued in U.S. dollars, so the converted amount may differ slightly because of exchange rates.

Posted prices do not include taxes or shipping charges. Sales tax and any other taxes we are required to collect are calculated at checkout where required by law, and any shipping charge is shown in your cart and at checkout before you pay. Shipping rates and our free-shipping threshold, which are the same in every country we ship to, are described in our Shipping Policy. As explained there, we pay any import duties and customs fees on orders shipped to addresses in the 50 U.S. states and Washington, D.C., so you will never be asked to pay anything on delivery. For orders shipped to any other address, import taxes, duties, customs fees and related carrier charges imposed by the destination country are not included in our prices or collected at checkout, and they are the responsibility of the recipient, as described in our Shipping Policy.

Promotions

From time to time we may offer promotions, discounts or discount codes. Each promotion is subject to the terms shown with it, and if those terms conflict with these Terms, the promotion terms apply to that promotion. Unless a promotion says otherwise, discount codes have no cash value and cannot be applied to orders that have already been placed.

Payment

We accept the payment methods shown at checkout, and payments are processed securely by our payment providers. You agree to pay all charges incurred by you at the prices in effect when those charges were incurred, including any applicable shipping charges and taxes. You represent and warrant that (i) the payment information you provide is true, correct and complete, (ii) you are authorized to use the payment method you provide, (iii) charges incurred by you will be honored by your payment provider, and (iv) you will pay charges incurred by you at the posted prices.

No subscriptions. You pay once for each order. We never charge you on a recurring basis, and we will not charge your payment method again without your approval.

Accuracy of billing and account information

You agree to provide current, complete and accurate purchase and account information for all purchases made in our store, and to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed. Please check your shipping address carefully at checkout. What happens if an address needs to be corrected is described in our Shipping Policy.

Order acceptance

When you place an order, you are making an offer to buy the products in your cart. We will email you an order confirmation to let you know we have received your order. That email is not an acceptance of your order. Your order is accepted when we ship it and send you a shipping confirmation. Your payment method may be charged or authorized when you place your order.

Our right to refuse or cancel orders

We reserve the right to refuse or cancel any order, or to limit or cancel quantities purchased per person, per household or per order, for any lawful reason. Reasons may include suspected fraud or unauthorized use of a payment method, errors in product, pricing or availability information, orders that appear to be placed by dealers, resellers or distributors, an address we cannot ship to, or problems with your payment or shipping details. These restrictions may apply to orders placed by or under the same customer account, the same payment method, or the same billing or shipping address. If we cancel or change an order, we will notify you using the email address or other contact details you provided. If you have already been charged, we will refund you in full for any cancelled items.

Pricing errors

Despite our efforts, a product may occasionally be listed at an incorrect price. If we find that a product in your order was listed at an incorrect price, we will contact you before shipping it. If the correct price is higher, you can choose to buy the product at the correct price or cancel your order for a full refund. If the correct price is lower, we will charge you the lower price.

Cancelling your order

You can cancel your order free of charge at any time before it ships. Just reply to your order confirmation email or write to us through our contact form as soon as possible. Once your order has been handed to the carrier, it can no longer be cancelled, but you can still return it under our 90-night home trial, as described in our Refund Policy.

9. Shipping and delivery

We ship to addresses in the United States and in most countries around the world, as shown at checkout. Shipping methods, costs, processing times, delivery estimates, tracking, import fees, and what we do if an order is late, lost or damaged are described in our Shipping Policy, which is part of these Terms. If a package shipped outside the United States is refused or not collected because of import charges, our Shipping Policy explains how we handle your refund.

Our products are made by specialist manufacturing partners, and most orders ship from their fulfillment centers in China. Delivery dates are estimates, not guarantees. We are not liable for delays caused by carriers, customs processing, severe weather or other events outside our reasonable control. Even so, we will always help you track down a late order and, as described in our Shipping Policy, replace it or refund you if it cannot be found.

Title to products and risk of loss pass to you when your order is delivered to the shipping address you provided. Orders that are lost or damaged before delivery are covered as described in our Shipping Policy.

10. Returns, refunds and warranty

Every order is covered by The No-Lose Promise. Our 90-night home trial, free returns, refund timing, kits and partial returns, exchanges, damaged or defective items, gifts and our 2-year warranty are described in our Refund Policy and on our No-Lose Promise page, which are part of these Terms. Your purchases are subject to returns, exchanges and warranty service in accordance with those terms.

In short: wherever you live, you can try any product at home for 90 nights from delivery and return it for any reason, even used. In the United States, returns come with a free prepaid return label. Outside the United States, we provide a prepaid label where one is available or refund your return postage up to $20, as described in our Refund Policy. And if a device stops working in normal use within 2 years of delivery, we ship you a replacement first. Our 2-year warranty is a limited warranty. It does not cover misuse, accidental damage, normal wear and tear of fabrics, covers and straps, or unauthorized repairs or modifications, as explained in our Refund Policy.

If anything in these Terms conflicts with our Refund Policy or our Shipping Policy on a topic those policies cover, the more specific policy applies. Nothing in these Terms limits any rights you have under applicable consumer protection laws, including the mandatory consumer protection laws of the country where you live.

11. Optional tools

We may provide you with access to tools offered by third parties as part of the Services, such as payment options, delivery tracking, review features or chat, which we do not monitor and over which we have no control or input.

You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranties, representations or conditions of any kind and without any endorsement. We have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk and discretion, and you should make sure that you are familiar with and approve of the terms on which the tools are provided by the relevant third-party provider(s).

We may also offer new features through the Services in the future, including new tools and resources. Such new features are also part of the Services and are subject to these Terms.

12. Third-party links

The Services may contain materials from, and links to, websites provided or operated by third parties, including published research, carrier tracking pages and embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or websites, you do so at your own risk.

We are not liable for any harm or damages related to your access to any third-party websites, or to your purchase or use of any products, services, resources or content on any third-party websites. Please review the third party's policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the third party.

13. Relationship with Shopify

Stillwell is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with UNITIENDA LLC, doing business as Stillwell. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and us, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with us.

14. User comments, reviews and feedback

Reviews

  • We welcome honest reviews, positive and negative. Please share your own genuine experience with a product you have used.
  • We do not remove or hide reviews because they are negative. We may decline or remove content that is unlawful, abusive, obscene, defamatory, spam or unrelated to the product, that contains personal information (including someone else's health information), or that we reasonably believe is fake or violates these Terms.
  • If we ever offer anything of value in exchange for a review, such as a discount or a free product, we will ask you to say so and we will disclose it clearly with the review. We never make an incentive depend on a review being positive.
  • We will not edit a review in a way that changes its meaning. Reviews reflect the opinions of the people who write them, not our own.

Comments, feedback and other submissions

If you submit, upload, post, email or otherwise send us any reviews, photos, videos, comments, ideas, suggestions, proposals or other content (together, "Feedback"), you grant us a non-exclusive, perpetual, irrevocable, worldwide, sublicensable, royalty-free license to use, reproduce, modify, adapt, publish, distribute and display that Feedback in any medium and for any purpose, including in our store and marketing. We may, for example, use this license to operate, provide, evaluate, improve and promote the Services.

You represent and warrant that: (i) you own or have all necessary rights to your Feedback; (ii) you have disclosed any compensation or incentive you received in connection with your Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation (1) to keep any Feedback confidential, (2) to pay compensation for any Feedback, or (3) to respond to any Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights, and that it will not contain libelous or otherwise unlawful, abusive or obscene material, or any computer virus or other malware that could affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you submit and for its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or by any third party.

15. Personal information

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than where you live, in order to provide services to you, including our manufacturing, fulfillment and shipping partners so that they can deliver your order. Our Privacy Policy explains how we, Shopify and our partners use your personal information.

If you choose to share health details with us, for example when asking whether a product is right for you, please share only what is needed for us to help. We use that information only to respond to you and as described in our Privacy Policy.

16. Errors, inaccuracies and omissions

Occasionally, information on or in the Services may contain typographical errors, inaccuracies or omissions that relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Services is inaccurate, at any time and without prior notice, including after you have submitted your order. If this affects an order you have placed, we will contact you, and Section 8 explains how we handle pricing errors.

We undertake no obligation to update, amend or clarify information in the Services, including pricing information, except as required by law.

17. Intellectual property

The Services and all of their content, including the Stillwell name, logos, product names, text, plans, guides, videos, audio, photographs, illustrations, graphics, designs and software, and the selection and arrangement of all of these, are owned by UNITIENDA LLC or its licensors and are protected by U.S. and international copyright, trademark and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You may view and print pages of our site for that purpose. You must not otherwise reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Services, including the plans, videos and guides included with our products, without our prior written consent. Except as expressly provided in these Terms, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright or other intellectual property of UNITIENDA LLC, Shopify or any third party. All rights not expressly granted in these Terms are reserved.

The Stillwell name and logo, our product and service names, designs and slogans are trademarks of UNITIENDA LLC or its licensors. You must not use them without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

If you believe that content on our site infringes your intellectual property rights, please contact us using the details in Section 29.

18. Prohibited uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, state or local law, regulation, rule or ordinance; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter", "spam" or other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; (i) to place fraudulent orders, use a payment method you are not authorized to use, or abuse our trial, returns, refunds or warranty programs, for example by buying and returning the same product again and again to use it for free, or by returning items other than those we sent you; or (j) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Stillwell, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl or scrape; (e) use bots or other automated means to access the Services or to place orders; or (f) interfere with or circumvent the security features of the Services or any related website, other websites or the Internet. We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

19. Disclaimer of warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

Our products are covered by the express 2-year limited warranty described in our Refund Policy. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES THAT APPLY TO OUR PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE TWO-YEAR WARRANTY PERIOD. Some states and countries do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

EXCEPT FOR THE EXPRESS WARRANTY DESCRIBED ABOVE AND ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, THE SERVICES AND ALL CONTENT MADE AVAILABLE THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

Because every body is different, we do not guarantee that a product will produce any particular result for you. That is why every order comes with a 90-night home trial. Some jurisdictions do not allow the disclaimer of implied or other warranties, so some of the above disclaimers may not apply to you.

20. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL UNITIENDA LLC (DOING BUSINESS AS STILLWELL), OUR PARTNERS, DIRECTORS, OFFICERS, MEMBERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING ANY ERRORS OR OMISSIONS IN ANY CONTENT, EVEN IF ADVISED OF THEIR POSSIBILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES OR ANY PRODUCT WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID US FOR THE PRODUCT OR PRODUCTS THAT GAVE RISE TO THE CLAIM.

These limitations do not affect our obligations under our 90-night home trial and 2-year warranty. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including, where applicable law so provides, liability for death or personal injury caused by negligence, or liability for fraud. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages, so some of the above limitations may not apply to you.

21. Indemnification

To the extent permitted by law, you agree to indemnify, defend and hold harmless UNITIENDA LLC, Shopify and our affiliates, partners, officers, directors, members, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your misuse of the Services or of any product.

We will notify you of any indemnifiable claim, provided that a failure to notify you promptly will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such a claim at your expense, including the choice of counsel, but we will not settle any claim requiring non-monetary obligations from you without your consent, which will not be unreasonably withheld. You will cooperate in the defense of indemnified claims, including by providing relevant documents.

22. Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms. Such a determination will not affect the validity and enforceability of any other remaining provisions.

23. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by telling us that you no longer wish to use the Services, or by ceasing to use our site. We may terminate these Terms or your access to the Services (or any part of them) at our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

Termination does not affect orders already accepted, your 90-night home trial or your 2-year warranty on products you have bought. The following sections will continue to apply after any termination: Health and Safety, Intellectual Property, User Comments, Reviews and Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law and Disputes, Personal Information, and any other provisions that by their nature should survive termination.

24. Waiver and entire agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies and pages they incorporate by reference (our Shipping Policy, Refund Policy, No-Lose Promise page, Privacy Policy and product safety guidance) and any other operating rules we post on this site in relation to the Services, constitute the entire agreement and understanding between you and us and govern your use of the Services. They supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including any prior versions of these Terms.

Any ambiguities in the interpretation of these Terms will not be construed against the drafting party.

25. Assignment

You may not delegate, transfer or assign these Terms or any of your rights or obligations under them without our prior written consent, and any attempt to do so will be null and void. We may transfer, assign or delegate these Terms and our rights and obligations under them without your consent or notice to you, for example in connection with a merger, acquisition or sale of our business. Any such transfer will not reduce your rights on orders you have already placed, including your 90-night home trial and 2-year warranty.

26. Governing law and disputes

Talk to us first

Most concerns can be resolved quickly and informally. Before starting any formal proceeding, please contact us at support@stillwell.com or through our contact form, describe the issue and tell us how you would like it resolved. We will work with you in good faith to resolve it within 30 days.

Governing law

These Terms, and any dispute arising out of or relating to them, the Services or any product purchased through the Services, are governed by and construed in accordance with the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms or to your purchases.

Where disputes are heard

Subject to the paragraph below, any legal action or proceeding arising out of or relating to these Terms, the Services or any product will be brought exclusively in the state courts located in Palm Beach County, Florida, or in the United States District Court for the Southern District of Florida. You and we consent to the personal jurisdiction of, and venue in, those courts.

Either of us may instead bring an individual claim in small claims court, if the claim qualifies. Nothing in this section deprives you of the protection of any mandatory consumer protection laws of the state or country where you live, or of any right you may have under applicable law to bring a claim in the courts where you live that cannot be waived by agreement.

If you live outside the United States, the choice of Florida law in these Terms does not take away the protection of the mandatory consumer laws of your country of residence. Those rights continue to apply in addition to these Terms.

27. Headings

The headings and the summary at the top of these Terms are included for convenience only and do not limit or otherwise affect these Terms.

28. Changes to these Terms

You can review the most current version of these Terms at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes on our website. The "Last updated" date at the top of this page shows when they last changed. It is your responsibility to check our website periodically for changes. We will notify you of any material changes in accordance with applicable law.

Changes take effect when they are posted, unless we say otherwise, and they do not apply to orders placed before that date: each order is governed by the Terms in effect when it was placed. Your continued use of or access to the Services after any changes are posted constitutes acceptance of those changes.

29. Contact information

Questions about these Terms of Service? We are happy to help.

Store name Stillwell
Operated by UNITIENDA LLC
Business address 4800 North Federal Highway, Suite B200, Boca Raton, FL 33431, United States
Email support@stillwell.com
Contact form Write to us online
Response time Within 1 business day, Monday to Friday (Eastern Time), excluding U.S. federal holidays

We provide customer support by email and through our contact form, so every answer is in writing and easy to find later. Please do not mail products to our business address. To start a return, contact us first and we will email you a free prepaid return label or, in countries where labels are not available, simple return instructions.