Contact information

Last updated: October 12, 2026

Stillwell is operated by UNITIENDA LLC. Questions about an order, shipping, a return or your warranty? Send us a message any time. A real person reads every one and answers within 1 business day.

How to reach us

Store name	Stillwell
Operated by	UNITIENDA LLC
Business address	4800 North Federal Highway, Suite B200 Boca Raton, FL 33431 United States
Email	support@stillwell.com
Contact form	Write to us online
Response time	Within 1 business day, Monday to Friday (Eastern Time), excluding U.S. federal holidays
Customer support	By email and through our contact form, so every answer is in writing and easy to find later

Get a faster answer

You can also simply reply to your order confirmation email. To help us solve things on the first reply, please include:

Your order number (you'll find it in your order confirmation email)
The product you're writing about
If a device isn't working as it should, a short photo or video if you can. It's never required, but it helps us ship your replacement even faster

Returns and warranty

Please don't mail products to our business address. To start a return, use our contact form or reply to your order email, and we'll email you a free prepaid return label (or, in countries where prepaid labels aren't available, simple return instructions) within 1 business day. The label already has the right return address on it.

Your 90-night home trial and 2-year warranty are explained on The No-Lose Promise page and in our Refund Policy.

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